Your questions about smart locks, answered

No, you do not need to run a power line to the door. Moorgen locks run on their own rechargeable battery or batteries: the T50 has a 5,000 mAh battery pack, the A210 takes 4 AAA batteries. Fingerprint, code and card also work without internet. Only the AC04 access control unit, which opens with 3D face recognition, fingerprint, code, card and app, runs on a 12 V supply; its power connection is agreed at the site survey.

Between 3 and 6 months, depending on the model and use. According to the catalogue, the T50’s 5,000 mAh battery lasts about 6 months, while the T53’s 5,000 mAh and the ZHD66’s 4,000 mAh batteries last 3–5 months. Daily openings and use of face recognition, camera and screen decide the figure. The lock warns you early when the battery runs low; app models also alert your phone.

No. Even with a completely flat battery, models with a mechanical key open with the key. On the T5, T50, T53 and ZHD66 you can also plug a power bank into the USB Type-C port from outside, power the lock briefly and enter with fingerprint, face or code. Keep the key somewhere safe and within reach, not outside the door.

Yes, on keyed models. Every model except the AC04 (T5, T50, T53, T9, ZHD66, ZHD77, T400, A210, A9, R6, R5, V1 and H168) includes a mechanical key as a backup opening method. On days you do not use the smart features, you can lock and unlock the door with the key like a conventional lock. Each model’s opening methods are shown as icons on its product page.

The model depends on the door. Steel and wooden entrance doors: T5, T50, T53 and T9; steel or thick wooden doors: the T400, supplied as a set with its own lock body; glass doors: A9; existing cylinder doors (steel doors included): V1; wooden doors: R5; interior doors: A210 and H168. All our products work with standard Turkish door locks; only the ZHD66 and ZHD77, designed by the team of world-famous architect Zaha Hadid, use their own lock bodies. We check your door measurements with you before you order.

Yes. The lock runs on its own battery, so power cuts do not affect it; fingerprint, face, code and card are verified on the lock itself, with no internet needed. Internet is only used for remote opening, notifications and video calls from the app. TTLock models (A210, A9, R6, V1, H168, R5 and AC04) need an additional gateway for remote access.

It depends on the model. The T50 stores 50 faces, 50 palms, 50 fingerprints, 299 cards and 300 codes; the A210 stores 100 users in total across fingerprints, codes and cards. On app-enabled models you add or remove family members, staff or tenants from your phone and see the entry log. Capacities for other models are listed in the specifications on each product page.

Yes, every model has a temporary code feature: you give a guest, housekeeper or tradesperson a code that works only for the period you set, and stops working when it ends. On app-enabled models the entry log shows who came in and when.

No. The 3D face recognition on the T5, T50, T53, T9 and ZHD66 tells a live face apart from a photo or a video on a screen; protection against fake faces is also stated in the product documents. Faces can only be enrolled with administrator rights. For stricter access, turn on double verification, for example face and code together.

No, fitting and installation are not included in the product price. The fee is set separately according to the distance to your address and your city, and this applies to every model. You can request installation on the Installation Services page, or send a photo of your door on WhatsApp and learn the fee before you order.

No electronic lock can claim zero risk, but Moorgen locks are protected in layers against guessing and forced entry. After 5 wrong attempts with a code, fingerprint or card, the T50 locks itself for 90 seconds. A virtual code lets you add random digits around your real code. Tampering sets off an alarm, and if you are forced to open the door, a silent duress alert goes to your phone.

The lock works both electronically and mechanically, so if it fails you can open the door with the mechanical key. Then message our WhatsApp support line at any hour or call us. We assess the fault remotely first and, if needed, send a technician through our service network covering all 81 provinces of Türkiye. Repairs for faults covered by the warranty are free of charge.

One of three apps, depending on the model. The T5, T50, T53, T9, ZHD66 and ZHD77 use Moorgen Life, developed by Moorgen itself; the T400 uses the Tuya app; the A210, A9, R6, V1, H168, R5 and AC04 use the TTLock app. In the app you add users, view the entry log and receive notifications. TTLock models need a Bluetooth gateway for remote opening.

Moorgen smart locks carry a warranty of at least 2 years from delivery. Sales, installation and technical support in Türkiye are handled by Smart Kilit Sistemleri and backed by Smarttek Teknoloji, with a service network in all 81 provinces and a 24/7 WhatsApp support line. Repairs within the warranty period take no more than 20 working days. Full terms are on the Delivery and Returns page.

On the T5 and T9, yes. The T5 comes with a black cover as standard; if you want a different colour, you can buy another cover separately and swap it, and its opening button is Swarovski crystal. The T9 also offers special cover options and a Swarovski crystal button. The T50 has no cover options; it comes in one finish, with an all-aluminium body and inward-curved design.

Yes, on camera models. The T5, T50, T53, T9, ZHD66 and ZHD77 detect a person waiting outside the door for a while, record an image and send a notification to your phone through the Moorgen Life app. Records are stored free of charge in the Moorgen cloud. On all six models you can also video-call the visitor from your phone and open the door remotely if needed.

Yes, on app-enabled models. Wi-Fi Moorgen Life models and the Tuya-based T400 open directly from your phone. TTLock-based models (A210, A9, R6, V1, H168, R5 and AC04) need a Bluetooth gateway for remote opening; without one, your phone opens them only when you are near the door. For remote opening, the lock must be connected to the internet.

Yes, on the A210. Designed for interior doors, with a 304 stainless steel panel and handle and CNC finishing and tested for 300,000 cycles, the A210 can carry your company logo for an extra charge. For hotel, office and residential projects, request a quote for quantities, logo and delivery schedule on the Corporate Projects page.

No, in most cases you do not. All our products work with Turkish door locks, and the lock is fitted to your existing door according to its lock body. The V1 simply replaces your existing Euro profile cylinder. Only the ZHD66 and ZHD77 work with their own lock bodies. Before you order, we check your door's dimensions and lock body with you; if they do not match, we recommend a suitable model.

Yes. Installation is carried out by the Smarttek Teknoloji team and regional representatives, with service in all 81 provinces. On the installation page, enter your door thickness, material and existing lock body and add a photo; we then determine the right model and the installation fee. The installation fee is set separately according to distance and city.

Yes. Card payments are not made on our site but on the secure payment page of PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş.; your card details are never sent to or stored on our site. The whole site is encrypted with SSL (HTTPS). You can also pay by bank transfer. Every sale is invoiced, and you have a 14-day right of withdrawal from delivery.